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Returns & Refunds Policy
Last updated: August 2025
At Monica Yates Health, we are committed to providing high-quality products, programs, and experiences. Please read this policy carefully before making a purchase. This policy forms part of our General Terms & Conditions. Where you have signed a separate agreement for a specific offering (for example, an event Participant Agreement or a coaching agreement), that agreement controls the refund and cancellation terms for that purchase.
1. Digital Products and Programs
All sales of digital products and programs, including but not limited to online courses, memberships, meditations, masterclasses, group programs, and downloadable resources, are final and non-refundable.
Once your order is completed and access to the content is made available to you, we cannot offer a refund or exchange. We encourage you to review product descriptions carefully and to contact us with any questions before you purchase.
2. Live Events, Retreats, and Immersions
Refunds and cancellations for live events, retreats, and immersions are governed by the specific Participant Agreement you sign at the time of registration for that event, which controls if anything differs from this page. Our standard approach is as follows.
Cancellation by you. You must provide written notice of cancellation to support@monicayateshealth.com. No other form of cancellation is effective. Refunds are governed strictly by the schedule below, and no refund or credit is available outside this schedule unless we agree otherwise in writing.
|
Notice of cancellation |
Pay-in-Full |
Payment Plan |
|---|---|---|
|
Within 30 days of purchase |
Full refund |
Refund of deposit only |
|
After 30 days of purchase |
No refund |
No refund; balance remains due |
Third-party travel costs. Fees you pay to third parties in connection with attendance, including airfare, ground transportation, travel insurance, and accommodation, are never refundable by us.
No transfer. Event fees are not transferable to any other program or event. With our prior written consent, and no later than 30 days before the event, you may nominate a substitute who meets our screening requirements and signs the Participant Agreement.
Cancellation or modification by us. We may modify the itinerary, dates, format, or content of an event at any time. If we cancel an event for our own commercial reasons, your sole and exclusive remedy is a refund of fees actually paid. If we cancel, postpone, or materially modify an event due to any cause beyond our reasonable control (including acts of God, weather, disease, governmental action, civil unrest, or venue unavailability), your sole and exclusive remedy is a credit equal to fees actually paid, applicable to a future event. We are not liable for any travel, accommodation, insurance, or other costs you incur.
3. Coaching Engagements
Refunds and cancellations for 1:1 and group coaching are governed by the specific coaching agreement you sign at the time of enrollment. Absent a separate agreement, coaching fees are non-refundable once the engagement has commenced.
4. Physical Products (Made to Order)
Our physical products, such as apparel, mugs, and other merchandise, are produced on demand and fulfilled by third-party print-on-demand partners (for example, Printful). Each item is made specifically for your order.
Change of mind, size, or color. Because every item is made to order, we are unable to accept returns or exchanges, or offer refunds, for buyer's remorse, a change of mind, or ordering the wrong size or color. Please review the product details and any size guide carefully before ordering.
Damaged, defective, misprinted, or lost items. If your order arrives damaged or defective, is misprinted (for example, wrong item, wrong placement, or a print or ink issue), or is lost in transit, you are eligible for a free replacement or a refund. You must report the issue within 30 days of the delivery date, or, for a package that never arrives, within 30 days of the estimated delivery date. Claims submitted after that window cannot be honored.
To report a problem, email support@monicayateshealth.com with your order number and a clear photo of the affected item (for multiple items with the same issue, one photo showing them together is fine). You do not need to ship the item back. Once your claim is reviewed and approved, we will arrange a reshipment or refund.
Incorrect shipping address. If an order cannot be delivered because an incorrect or insufficient shipping address was provided at checkout, a reshipment can be arranged, but you are responsible for the reshipping cost.
5. Payment Plans and Refunds
Choosing a payment plan does not create any right to a refund. A payment plan is a financing arrangement for a single purchase and is not a subscription or membership. Installments already paid are not refundable except as expressly provided in the event schedule in Section 2, and you remain responsible for the full purchase price. For full payment-plan terms, see Section 4 of our General Terms & Conditions.
6. Chargebacks
If you have a concern about a charge, please contact us first so we can help resolve it. Initiating a chargeback or payment dispute instead of contacting us, for a purchase that is not eligible for a refund under this policy, is a breach of our Terms. You remain liable for the full amount owed plus any associated fees and recovery costs.
7. How Refunds Are Issued
Approved refunds are issued to the original payment method only. Any processing fees associated with an approved refund may be deducted from the refunded amount. Please allow a reasonable number of business days for the refund to appear, depending on your payment provider.
8. Contact Us
If you have any questions about this policy or need help with a purchase, contact us at:
Monica Yates Health LLC support@monicayateshealth.com 3480 Peachtree Road NE, 2nd Floor, Atlanta, GA 30326, USA