AI Policy
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Monica Yates Health AI Policy

Where we stand

Here at Monica Yates Health, humans and HEART lead, tech follows. We've spent nine years building this business on real relationships and on frameworks Monica created from her own lived experience, and we have zero intention of handing any of that over to a robot. Absolutely not.

We do use AI to streamline our processes and ensure there is space for the humans on our team to do what only the humans can do, and we'd rather you hear that from us than sniff it out yourself. 

We use AI to support our team operationally so we have more space for the relationships, creativity, and the magical brilliance only human beings can bring. And every single thing AI touches on the backend of our company is checked, refined, breathed LIFE into, and signed off by a person on our team before it gets anywhere near you.

We will never let it come up with Monica's ideas or coach you (a HARD line!), and we will never use it to replace someone on our team. Every business container we've ever been in keeps telling us we'll fall behind if we don't hand over more. But if holding this line means we're a little slower than the brands pumping out AI content, we're completely at peace with that, because your trust is worth more to us than speed.

Our content comes from Monica

Here at MYH, every idea, story and opinion you get from us starts with Monica. She has spent nearly a decade writing by hand, recording hundreds of podcast episodes, teaching live and writing a book, and that body of work is the only well we draw from.

Our sales pages and launch emails are always written by Monica herself. AI might help us brainstorm an idea or two, but the writing is hers, every time. We don't use AI to create the MYH frameworks or modalities, or the teaching Monica does when she takes you through a concept on a call. Those are completely hers—she worked her arse off to build them and they stay human from start to finish.

The way we see it, AI is a super fast assistant that has read everything Monica has ever said. It can help us sift through and organise her words, and it takes a human heart to turn them into something worth reading.

AI-generated images, video and audio are a hard no here, and so are AI-generated testimonials or results (!!!!!!). Every photo and video you see of Monica, our clients and our events is real, captured by real people in real moments. Getting in the room and human-to-human is the way forward, and we fully stand by that.

Our team is made of people, and it's staying that way

Here at MYH, we will never replace a team member with AI. We've watched leaders in this industry proudly announce how many roles they've cut, and some even celebrate that their entire team is now AI. We find that heartbreaking, and it's the opposite of the company we want to run.

As we've shared, we use AI to take repetitive admin off our team's plates so they can put their energy into the work only a person can do. We also refuse to use it as an excuse to pile more onto everyone, because productivity doesn't change your nervous system and more output was never the goal.

We expect everyone on our team to keep their own brain sharp. AI is useful for finding gaps in a plan or showing you an angle you missed, and it becomes dangerous the moment you let it do your thinking for you (the MIT "Your Brain on ChatGPT" research is pretty sobering on this). If every tool went down tomorrow, each of us should still be able to do our job well.

We don't use AI anywhere in our hiring. Additionally, every new team member goes through a 14–30 day trial period where they prove their skills without AI, and only once they've done that are they allowed to use it for anything. Every new hire also learns this policy as part of onboarding, and anyone unsure whether something crosses the line asks our leadership before actioning.

Where we do use AI

Here at MYH, AI supports our operations and a person signs off on everything it produces. AI gets plenty wrong, so we check its work twice.

Some of it is automation you can spot a mile off. When you comment a word on an Instagram post and get a link, or receive your contract after paying an invoice, that's nine times out of ten software doing it—software, though, that a human on our team intentionally set up. 

Honestly, it took us almost a year to get Monica comfortable with ManyChat, and she came around because we want you to be able to get what you need straight away. And hopefully it's obvious that Monica isn't actually replying that quickly (lol)?

Behind the scenes, AI helps us organise team meeting notes, tidy up SOPs, help team members find a process without waiting on Monica, and build workflows in tools like Zapier. It helps us read our email and social media numbers to see what's landing and what to test next, but again—the ideas still come from Monica. It gives our team feedback against Monica's standards before work reaches her and it helps us research new tools before we bring them in.

Again, we want to be clear on this: Any AI we use works only from MYH's own material, all of it from the hands, hearts and mouths of our team.

Where we never use AI

Here at MYH, these lines don't move, no matter what experts might preach or whatever next shiny technological advancement comes down the track.

AI will never coach, mentor or heal you. Someone once pitched us the "great opportunity" of training a bot on Monica's certification and years of coaching history so it could coach people "just like she would," because it's more scalable. Monica nearly threw up. AI is built to agree with you, and sometimes what you need is a human who loves you enough to give you a kick in the arse. There is no "Monica AI," and there ABSOLUTELY never will be. 

AI will never pretend to be a person on our team. When you DM us, email support or message the team, you're talking to an actual human being, and our automations are always obviously automations.

AI will never put words in Monica's mouth. It never creates content from scratch for us. And it will never replace a member of our team. Ever.

Working with us

Here at MYH, when you join one of Monica's programs, you're working with Monica and our team, human to human and heart to heart. That's our guarantee, and it doesn't change with the next shiny tool.

We're putting more into in-person experiences because they're the one thing AI can't touch. The Immersion and our in-person community events exist because sitting at a table with women who actually get it will do more for you than any membership or app.

Your stories and our IP

Here at MYH, your client calls, voice messages and emails are sacred, and we protect them. None of them are ever uploaded into AI, whether that's a recording, a transcript or the message itself. What you share with Monica and our team stays with us, and when we look at data to improve our marketing, it's numbers and patterns, never your story.

Monica's frameworks and teachings are her intellectual property, and we protect them just as fiercely.

Environmental impact 

Here at MYH, we recognise that every AI request runs on real electricity and real water in a data centre somewhere—convenience always costs something.

So we use it with intention: one well-thought-out request over ten half-arsed ones, and only when a tool makes a real difference to how our team works. This is part of the responsibility we feel to our kids and the generation coming up behind them, who will inherit whatever habits we normalise now.

Keeping ourselves honest

Here at MYH, our leadership team reviews this policy twice a year and updates it as the technology changes. If you ever have a question about how we use AI, email support@monicayateshealth.com and a real, live human being from our team will write back (mostly Amanda or Olivia). And, as always, your experience and your feedback matters to us.

xx Monica

and the MYH Team

Want to go deeper on the ethical use of AI?

Monica's mostly anti-AI, so she sat down with Emmy-winning futurist Natalie MacNeil and challenged her to change her mind. Listen to Feminine As F*ck episode 494: Is AI Ruining Your Brain, the Environment, & Your Kids' Future?
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